Shipping and Return Policy

Store Name: zanvia.store
Support Email: zanviastore50@gmail.com

1. Shipping Policy

At zanvia.store, we are committed to delivering your orders safely and on time.

• Order Processing: Orders are processed within 1–2 business days after confirmation.
• Delivery Time: Orders are expected to be delivered within 7 days from the date of order confirmation, depending on your location and courier service.
• Shipping Updates: Customers may receive tracking details or delivery updates once their order has been shipped.
• Delivery Delays: Delivery may occasionally be delayed due to weather conditions, courier issues, holidays, or other unforeseen circumstances.
• Incorrect Address: Please ensure that your shipping address and contact details are accurate when placing your order.

2. Return Policy – 5 Days

At zanvia.store, customer satisfaction is important to us. We offer a 5-day return policy.

• Return Period: Customers must request a return within 5 days of receiving their order.
• Eligible Items: Items must be unused, undamaged, and returned in their original packaging with all tags and accessories, where applicable.
• Damaged or Incorrect Products: If you receive a damaged, defective, or incorrect item, please contact our support team as soon as possible with your order details and clear photographs of the product.
• Return Approval: All return requests must be reviewed and approved by our support team before the item is sent back.
• Non-Returnable Items: Products that are used, damaged by the customer, or otherwise excluded under applicable law may not be eligible for return.

3. Refund Policy

Once an approved return has been received and inspected, we will notify you about the refund status.

• Approved refunds will be processed through the original payment method, where possible.
• The time taken for the refund to appear in your account may depend on your bank or payment provider.
• Shipping charges, if any, may be non-refundable unless the return is due to an error on our part or applicable law requires otherwise.

4. How to Request a Return

To request a return, please email us with the following information:

• Your order number
• The reason for the return
• Clear photographs of the product, if damaged or incorrect

Email: zanviastore50@gmail.com

Please wait for return instructions and approval from our support team before shipping any item back.

5. Contact Us

If you have any questions about shipping, delivery, returns, or refunds, please contact us.

Store: zanvia.store
Email: zanviastore50@gmail.com

We appreciate your trust in zanvia.store and thank you for shopping with us!

6. Policy Updates

zanvia.store reserves the right to update or modify this policy when necessary. Any changes will be published on our website.

This policy is subject to applicable consumer protection laws. Where required by law, statutory consumer rights will take precedence over this policy.